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Medical Office Receptionist

Job Description for Medical Office Receptionist

Job Duties:

  • Welcomes and greets all patients and visitors, in person or over the phones
  • Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
  • Responsible for keeping the reception area clean and organized
  • Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
  • Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
  • Responds to patients’, prospective patients, and visitor inquiries in a courteous manner
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, alerting the need to replenish inventory , and monitoring office equipment
  • Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
  • Confirm patient appointments at least 24-hrs prior to appointment and alert of ($35.00) No Show fee for existing patients (exception for emergencies)
  • Place follow up calls to No Show patients for reschedule
  • Close out patient visit by rechecking visit details for completion by end of day
  • Keep front desk covered at all times by coordinating absences with immediate team member
  • May perform additional duties as assigned


Education: High school diploma or graduation equivalency degree (GED). Knowledge of clinical procedures usually obtained from a certificate or Associates degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology. Knowledge of office procedures usually obtained from a certificate or Associates degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills.


Experience: Entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.

Skills: Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling, proficient in data entry,

Additional Skills: Speaking English and Spanish is highly desirable

Fax Resumes to: 470-428-2869, Attn: Office Manager

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